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Privacy Policy

Last updated: July 13, 2025

Echo Texting (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including but not limited to our SMS and MMS messaging platform, two-way messaging tools, and AI responders (collectively, the “Services”).

If you do not agree with the terms of this Privacy Policy, please do not access the Services.

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  1. Information We Collect

We collect personal and non-personal information in the following ways:

a. Information You Provide

When you use our Services, you may provide information such as: • Name • Email address • Phone number • Business name and address • Billing information • Message content and communication history • Uploaded contact lists • Any other information you voluntarily provide

b. Automatically Collected Information

We may collect certain information automatically, such as: • IP address • Browser type and operating system • Device identifiers • Access times and referring website addresses • Activity logs related to usage of our Services

c. Information from Third Parties

We may receive information about you from third parties including: • Marketing partners • Analytics providers • Public databases • Social media platforms (if integrated)

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  1. How We Use Your Information

We may use the information we collect to: • Provide, operate, and maintain our Services • Personalize user experience • Communicate with you (e.g., support, marketing, product updates) • Process transactions • Detect, investigate, and prevent fraud and other illegal activities • Comply with legal obligations • Improve and analyze performance of the Services

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  1. How We Share Information

We do not sell your personal information. However, we may share information with:

a. Service Providers

We may share information with third-party vendors that perform services on our behalf, such as: • Payment processors • Cloud hosting providers • Customer support platforms • Analytics services

b. Legal Compliance

We may disclose information: • To comply with a legal obligation • In response to lawful requests by public authorities • To protect and defend our rights or property

c. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, we may transfer your information to the new entity.

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  1. Your Choices and Rights

Depending on your location, you may have the right to: • Access, update, or delete your personal information • Opt out of marketing communications • Object to or restrict data processing • Withdraw consent at any time

You may make such requests by contacting us at [email protected]. We may verify your identity before fulfilling your request.

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  1. Data Security

We implement technical, administrative, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure.

However, no system can be guaranteed 100% secure. You use our Services at your own risk.

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  1. Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

We may anonymize or aggregate your data for statistical purposes and retain it indefinitely.

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  1. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to: • Recognize repeat users • Track site usage • Improve the user experience • Support marketing campaigns

You can set your browser to refuse cookies, but some features of our Services may not function properly.

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  1. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing any personal information.

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  1. Children’s Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

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  1. International Users

If you are accessing our Services from outside the United States, your information may be transferred to and processed in the U.S. By using our Services, you consent to this transfer.

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  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. We encourage you to review this policy periodically.

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  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Echo Texting Email: [email protected] Website: www.echotexting.com

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  1. Additional Disclosures for Certain States (e.g., California, Nevada, etc.)

If you are a resident of a state with specific data privacy laws (like the CCPA in California), you may have additional rights. We will honor applicable state law and include additional notices where required.

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  1. Privacy Policy for Text Message Recipients

If you receive text messages from one of our customers via our platform: • We are acting as a service provider to that customer. • You should contact the sender directly for questions about your data. • You can opt out of receiving messages by replying “STOP” at any time.

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  1. Privacy Policy for Account Holders

As an account holder using our Services: • You are responsible for the legal use of your contact lists and message content. • You must obtain proper consent from your contacts before sending messages. • You must comply with all applicable laws, including the TCPA and CAN-SPAM Act.

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Questions Before Finalization

  1. Do you collect or use biometric data, location data, or health data (HIPAA)?
  2. Will you ever use cookies for ad retargeting or cross-site tracking?
  3. Do you serve EU users (i.e., do you need GDPR-specific disclosures)?
  4. Will you support integrations with third-party CRMs or APIs in the near future?
  5. Do you want to include a Data Protection Officer (DPO) or physical mailing address?
  6. Do you need to support opt-in/opt-out processes for specific campaigns or verticals (e.g., political or healthcare messaging)?