How to Create an Autoresponder

Creating an autoresponder is simple and takes just a few minutes. Follow this step-by-step guide to create your first autoresponder.

Step 1: Navigate to Autoresponders

1. Go to your Campaign dashboard
2. Click on Autoresponders in the campaign menu
3. Click the Create Autoresponder button

You'll see the autoresponder creation form with a preview panel on the right.

Step 2: Enter Display Name

• Enter a descriptive name for your autoresponder
• Examples: "Holiday Greeting", "FAQ Response", "Support Acknowledgment"
• This name helps you identify the autoresponder in your list
• Must be between 2-255 characters

Tip: Use clear, descriptive names that indicate the autoresponder's purpose. This makes it easier to find and manage later.

Step 3: Compose Your Message

• Type your autoresponder message in the message field
• You can use up to 1,600 characters
• The message will be sent exactly as written
• Watch the character count and segment information

Tips for Writing Effective Autoresponders

Keep it Concise

• SMS works best with short, clear messages
• Get to the point quickly
• Aim for one main message per autoresponder

Use a Friendly Tone

• Write in a conversational, friendly style
• Match your brand voice
• Make recipients feel valued

Include a Call-to-Action

• Tell recipients what to do next
• Provide clear instructions
• Guide them to the next step

Personalize When Possible

• Use placeholders if supported
• Make messages feel personal
• Address recipients by name when available

Be Clear and Specific

• Avoid vague language
• Provide concrete information
• Answer the question directly

Step 4: Add Media (Optional)

• Click the media upload button to attach images or videos
• Supported formats include JPG, PNG, GIF, and video files
• Media files are uploaded and stored securely
• You can attach multiple media files

When to Use Media:

• Product images or photos
• Instructional visuals
• Brand logos or graphics
• Video demonstrations

Best Practices:

• Keep file sizes reasonable
• Use high-quality images
• Ensure media is relevant to the message
• Test how media appears on mobile devices

Step 5: Preview Your Message

• Use the preview panel on the right to see how your message will appear
• Check character count and segment information
• Review media display
• Ensure the message looks good on mobile devices

What to Check:

• Message formatting looks correct
• Character count is within limits
• Media displays properly
• Overall appearance is professional

Step 6: Save

• Click Save to create your autoresponder
• You'll see a success message
• You'll be redirected to the autoresponders list
• The autoresponder is now active and ready to use

Next Steps

After creating your autoresponder:

1. Assign to Text Messages - Learn how to use autoresponders with texts
2. Test It - Send a test message to verify it works correctly
3. Review Performance - Monitor how recipients respond
4. Update as Needed - Edit your autoresponder based on feedback

Common Mistakes to Avoid

• Too Long: Keep messages concise and focused
• Vague Language: Be specific and clear
• Missing Context: Ensure the autoresponder matches the original message
• No Testing: Always test before deploying
• Poor Organization: Use descriptive display names

Related Topics

• How to Edit an Autoresponder - Updating your autoresponders
• How to Manage Autoresponders - Organization tips
• Best Practices - Tips for success