How to Edit an EchoWord

Editing EchoWords allows you to update status, modify actions, change phone number associations, or adjust expiration settings. Note that the EchoWord code itself cannot be changed after creation.

Accessing the Edit Form

Navigate to your campaign's EchoWords page
Find the EchoWord you want to edit in the list
Click the Edit button (pencil icon) or click on the EchoWord code

The edit form will open with all current EchoWord information pre-filled.

What You Can Edit

Status

Toggle between "Live" and "Paused"
Pause EchoWords temporarily without deleting
Reactivate paused EchoWords instantly
Changes take effect immediately

Phone Number

Change which phone number the EchoWord is associated with
Switch from specific phone to all campaign phones
Update to a different specific phone number
Useful when reorganizing campaigns

Autoresponder

Change the autoresponder assigned to the EchoWord
Remove the autoresponder (set to "None")
Select a different autoresponder from the campaign
Preview changes in real-time

Contact Groups

Add or remove contact groups
Change which groups contacts are added to
Update group assignments for existing EchoWords
Multiple groups can be selected

Expiration Date and Time

Set or update expiration date
Add or modify expiration time
Remove expiration (clear date/time)
Extend expiration for ongoing campaigns

What You Cannot Edit

EchoWord Code

The code itself cannot be changed after creation
If you need a different code, create a new EchoWord
This ensures consistency and prevents confusion

Editing Steps

Step 1: Make Your Changes

Update status if needed
Modify phone number association
Change autoresponder selection
Update contact group assignments
Adjust expiration settings
Use the preview panel to see autoresponder changes

Step 2: Review Your Changes

Check that all settings are correct
Verify autoresponder preview looks good
Ensure contact groups are appropriate
Confirm expiration settings if used

Step 3: Save Your Changes

Click Update to save your changes
You'll see a success message confirming the update
Changes take effect immediately

Important: Changes to EchoWords take effect immediately. Any new matches will use the updated settings.

When to Edit EchoWords

Status Management

Pause EchoWords for inactive campaigns
Reactivate for seasonal or recurring campaigns
Temporarily disable for maintenance
Control when EchoWords are active

Campaign Updates

Update autoresponders with new information
Change contact groups as audience segments evolve
Adjust phone number associations
Modify expiration dates for extended campaigns

Optimization

Test different autoresponders
Refine contact group assignments
Update based on performance data
Improve based on recipient feedback

Best Practices for Editing

Before Editing

Review the current EchoWord settings
Understand how it's being used
Check if it's actively being promoted
Plan your changes

While Editing

Make incremental changes when possible
Test changes before promoting widely
Keep a record of what changed and why
Maintain consistency with campaign goals

After Editing

Test the updated EchoWord
Monitor usage and responses
Update promotional materials if code changed
Document changes for your team

Impact of Changes

Immediate Effect

Status changes apply immediately
New matches use updated settings
Existing contacts aren't affected retroactively
No need to recreate EchoWords

Existing Contacts

Contact group changes apply to new opt-ins only
Existing contacts aren't automatically moved
You may need to manually update existing contacts
New opt-ins use current settings

Autoresponder Changes

New matches receive the updated autoresponder
Previous autoresponders already sent aren't changed
Changes apply to future matches only

Common Editing Scenarios

Pausing an EchoWord

Edit the EchoWord
Toggle status to "Paused"
Save changes
EchoWord stops processing matches immediately

Updating Autoresponder

Edit the EchoWord
Select a new autoresponder
Preview the new message
Save changes
New matches receive the updated autoresponder

Changing Contact Groups

Edit the EchoWord
Update contact group selections
Save changes
New opt-ins are added to updated groups

Extending Expiration

Edit the EchoWord
Update expiration date/time
Save changes
EchoWord remains active until new expiration